Your Experience Matters
When it comes to serving our customers, it is important to us that we provide you a warm and welcoming travel experience. If you are needing assistance, please view some of the most frequently asked questions below. If you do not find the answer you're looking for, please contact the appropriate contact from the list below the FAQs.
How Prebooked Parking Works
- Visit r0su.ingridmacgillis.com/park.
- Enter your information as prompted (e.g., departure date/time, return date/time, airline, and promo code). Depending on your search dates, parking products on sale will display.
- Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase.
- Follow FAQ instructions on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video instructions are also available.
Yes, you may enter up to four (4) hours in advance of your parking reservation start time and leave up to four (4) hours past your reservation end time, free of charge. If you arrive before this grace period, you will be charged the length of the stay before the grace period at 皇冠官方app下载 Airport’s current posted parking rates (these rates may vary from the rates quoted via the online system).
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Please note for Terminal, Express Covered, Express Uncovered and Remote, you will not be assigned a specific parking space, but one will be available to you.
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If you prebooked Terminal parking and purchased a Terminal product that is specified to a particular Terminal, you must park in the specified Terminal garage, in any long-term space. If you prebooked for Terminal and purchased a generic Terminal product, without any mention of a specific terminal, you can park in any available long-term parking spot within all five (5) Terminal garages.
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When you prebook for Remote South, Express Covered or Express Uncovered, you must park in the parking product specified.
No, you are not able to leave and return on the same reservation.
Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.
You may prebook parking up to nine (9) months in advance of your planned arrival date at the airport.
Yes, you may book multiple reservations for your future trips with the same car.
Your parking itinerary must be for six (6) hours or greater.
The maximum parking stay is thirty (30) days.
You can contact our customer service center Monday‐Friday 8:00A.M‐4:15 P.M. at +1-972-973-3112.
Changes to an Existing Booking
Yes, you may make changes to your reservation up to one (1) hour in advance of your reservation start time.
Please click here to make changes to your reservation.
You may cancel your booking at any time up to one (1) hour before the beginning of your booking arrival time and receive a full refund. To do so, you can click here or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.
Modifications to your reservation, such as your license plate, must be made at least 1 hour prior to your booking arrival time through the "Find My Prebooked Parking" feature on the 皇冠官方app下载 Airport Prebooked Parking site. This change can be made with no additional fee. Arriving in a vehicle different from the reservation will result in a charge at the posted parking rate.
A: Log in to your My皇冠官方app下载 account and navigate to “My Parking Bookings” to view your reservations. Click on “Manage Bookings.” If your trip has already started (and is in progress), you will see an option to Extend Parking. This option will not be available for future trips.
*The customer service center is unable to assist with these requests due to Payment Card Industry and Personal Identifiable Information compliance.
To cancel or modify a reservation, go to "Find My Prebooked Parking" or click here. You will need the confirmation number from your payment confirmation email and the email address you provided during the payment process in order to access this file.
To create a reservation, please visit the Prebooked Parking page or the 皇冠官方app下载 Airport app.
A: Yes. You can shorten your stay after your trip has started, but refunds will not be issued if the total price is reduced.
A: If you are extending (not reducing) the length of your stay, and the new exit date/time results in a lower price, then a $0 charge/free extension will result.
A: The “Extend Stay” button will only appear after your scheduled arrival and before your scheduled exit. You can modify your booking before your trip starts, or you can use the “Extend Parking” option once your trip has started.
A: No. Trips can only be extended before the date/time of your scheduled exit.
A: Yes. Search for your reservation using the “Find My Prebooked Parking” feature and enter the email used for your reservation and the Reservation Ref or Reservation ID. As long as your trip has already started, you will see an option to extend your stay.
If you enter before the 4-hour grace period, the system will charge regular rates for the total time parked at the airport.
No, please park in the terminal that is specified in the reservation. Parking in another terminal will subject you to incur additional fees. You can access all terminals through Terminal Link shuttles or Skylink. Terminal Link shuttles are designated on the curbside and Skylink can be accessed once through security.
Arriving at the Airport
- Express North:
1800 Express North Parking
皇冠官方app下载 Airport, Texas 75261 - Express South:
2561 Express South Parking
皇冠官方app下载 Airport, Texas 75261 - Remote South:
2400 South Airfield Drive
皇冠官方app下载 Airport, Texas 75261
If you had an issue when entering the airport, and took a ticket from the machine, please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.
Otherwise, you may use any lane to enter and exit through the airport toll plazas.
No, when exiting the airport please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.
Yes, we sell a limited number of spots online to ensure that customers who drive up without a prebooked reservation can still find parking.
However, all drive up customers will pay the drive-up parking rates, which can be found here under each product.
The QR code is the backup method to enter and exit through the toll plazas.
If the gates do not open automatically after a few seconds when you pull up, then please scan the QR code located in your email confirmation to enter and/or exit.
Please have your QR code that you received in your email confirmation up and ready on your phone. The toll gates should open automatically within a few seconds of you pulling up. If they do not, please scan the QR code to get through the toll gate. Do not pull a ticket.
Once you have received your booking confirmation, you can relax knowing that your parking needs are covered.
How you use your booking to enter and exit 皇冠官方app下载 Airport will depend on whether or not you have a TollTag. Instructions on use of TollTag at 皇冠官方app下载 Airport Parking are listed HERE.
You may enter 皇冠官方app下载 Airport up to 4 hours prior to your booked entry time and exit 皇冠官方app下载 Airport up to 4 hours after your booked exit time with no additional charges.
If you have a TollTag on your vehicle:
- Enter and exit 皇冠官方app下载 Airport as normal using the car and identical TollTag associated with your visit.
- Your TollTag will be only be associated with your prebooked parking confirmation and will NOT be charged for your parking stay. Your TollTag allows you the fastest entry and exit to/from 皇冠官方app下载 Airport.
- Click HERE to see a short video of how to use prebooked parking with your TollTag.
- Upon entering 皇冠官方app下载 Airport, park in the parking location (Terminal or Express) that you prebook for.
- Any time exceeding 4 hours of your booked exit time will be charged to your TollTag at 皇冠官方app下载 Airport posted parking rates.
If you are issued a QR Code at the time of your payment:
- Enter via any lane
- Stop at the entry barrier
- DO NOT PRESS THE BUTTON FOR A TICKET
- Scan your pre-paid confirmation QR code using the Barcode/QR code reader on the kiosk. (located on the bottom left)
- The light on the QR Reader will turn green when the QR Code is read successfully.
- Click HERE to see a short video of how to use your prebooked parking with your QR code.
- Upon entering 皇冠官方app下载 Airport, park in the parking location (Terminal or Express) that you prebooked for.
- Any time exceeding 4 hours of your booked exit time will be charged at 皇冠官方app下载 Airport posted parking rates and will require payment upon exiting.
No, you will not get the discounted rate without making a reservation online, and the drive-up regular rates will apply. Please click HERE for current parking availability.
Payment, Promos & Refunds
No, you must prebook your parking online which involves pre‐paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north Parking Plaza using your TollTag.
Our promotions are limited on the quantity we sell as well as the dates that we offer the discounted rate.
If you do not see the rate, please ensure you have typed in the promotion code correctly. If you still do not see the discounted rate, then it is safe to assume that the discounted rate is not available for the dates in question.
No, we do not provide partial refunds for parking reservations which have ended early.
No, you are not able to leave and return on the same reservation.
Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.
Yes, please contact our customer service to request a refund Monday‐Friday 8:00 A.M – 4:15 P.M. at +1-972-973-3112.
Your credit card will be charged at the time of payment.
Visa, Mastercard, American Express and Discover cards are accepted.
No, all related fees and taxes are included in the rates you see when searching for your desired itinerary.
These situations are reviewed on a case-by-case basis. Please call us at +1-972-973-3112 and choose option 1.
Phone Numbers
- Access Control Office +1-972-973-5100
- Airline Passenger Paging: +1-972-973-3112
- Airport Chaplaincy +1-972-973-2665
- Ambassador Program +1-972-973-7000
- American Airlines +1-972-425-2465
- 皇冠官方app下载 Lost and Found +1-972-973-4420
- 皇冠官方app下载 Airport Valet +1-972-574-2400
- Emergency Car Service +1-972-973-3112
- Employee Parking Office +1-(972) 973 4840
- FBI Criminal Hotline +1-972-559-5000
- Ground Transportation +1-972-973-4060
- Noise Complaint Hotline +1-(972) 973 3192
- Parking Rate Information +1-(972) 973 7275
- Prepaid Parking: Please visit the Prepaid Parking FAQ page
- TDD (Hearing Impaired) +1-972-574-5555
- TSA Customer Service +1-469-948-1828
- U.S. Post Office +1-972-453-3372
On-Airport Hotels & Golf Course
- Bear Creek Golf Club +1-972-456-3200
- Grand Hyatt 皇冠官方app下载 +1-972-973-1234
- Hyatt Place 皇冠官方app下载 Hotel +1-972-574-1234
- Hyatt Regency 皇冠官方app下载 Hotel +1-972-453-1234
Department of Public Safety
- Police/Fire/EMS (Emergency) 911
- Police/Fire/EMS (non-emergency) +1-972-973-3210
- DPS Criminal Hotline +1-972-973-3546
- Report a public safety issue here
Addresses
皇冠官方app下载 Airport Headquarters Office
2400 Aviation Drive 皇冠官方app下载 Airport, TX 75261
Mailing Address
P.O. Box 619428 皇冠官方app下载 Airport, TX 75261
Post Office
2420 Aviation Drive 皇冠官方app下载 Airport, TX 75261
皇冠官方app下载 Airport Corporate Aviation
1816 N 24th Avenue 皇冠官方app下载 Airport, TX 75261
皇冠官方app下载 Airport DPS Headquarters
3600 S 20th Avenue 皇冠官方app下载 Airport, TX 75261
皇冠官方app下载 Airport Fire Training Center
1530 W 27th Street Grapevine, TX 76051
皇冠官方app下载 Airport Rental Car Center
2424 E 38th Street 皇冠官方app下载 Airport, TX 75261
For missing property on and off the plane
Lost & Found at 皇冠官方app下载
皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.
Lost & Found at 皇冠官方app下载
For missing property on and off the plane
皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.
For missing property on and off the plane
Lost & Found at 皇冠官方app下载
皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.
Lost & Found at 皇冠官方app下载
For missing property on and off the plane
皇冠官方app下载 offers two areas for lost and found items depending upon where your item was left.
Submit a request for Public Information
Open Records
Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.
Open Records
Submit a request for Public Information
Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.
Submit a request for Public Information
Open Records
Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.
Open Records
Submit a request for Public Information
Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.
Report a concern to 皇冠官方app下载 Airport
See Something? Say Something.
You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.
Examples of reports include:
- Unattended baggage
- Spills on the floor
- Elevator/escalator out of service
See Something? Say Something.
Report a concern to 皇冠官方app下载 Airport
You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.
Examples of reports include:
- Unattended baggage
- Spills on the floor
- Elevator/escalator out of service
Report a concern to 皇冠官方app下载 Airport
See Something? Say Something.
You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.
Examples of reports include:
- Unattended baggage
- Spills on the floor
- Elevator/escalator out of service
See Something? Say Something.
Report a concern to 皇冠官方app下载 Airport
You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.
Examples of reports include:
- Unattended baggage
- Spills on the floor
- Elevator/escalator out of service
Contact Your Airline
If you have a specific question for your airline, please view the airlines page where their locations, customer service numbers and websites are listed.
Contact Customer Service
To provide feedback, ask a question or report a concern/file a complaint, please text +1-972-526-0974.